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Questions

FAQ

Questions about ingredients, orders or subscriptions? If you cannot find the answer here, email hello@pranasalt.com and we will help.

More detail: Ingredients and nutrition, allergens, subscriptions, shipping, returns and terms.

The product

What's in a sachet?+

Pranasalt is a flavour enhancer made from 95% Himalayan pink salt and 5% spices: chilli, fenugreek, mango powder, mustard, asafoetida and sesame. Each sachet contains roughly 1g and about 0.2 kcal. It contains mustard, wheat flour and sesame.

How much is in the box?+

A retail box contains 150 sachets, with a total net weight of 150g. The Starter Pack contains 20 sachets.

How long does a box last?+

At one sachet per meal, a 150-sachet box covers 150 meals. At two sachets per meal, it covers 75. How long that lasts depends on how often you use it.

How much should I use?+

Start with a little on your cooked food, taste it, and add more if you want. Take account of any salt already in the meal.

How much salt does it contain?+

The ingredient list contains 95% Himalayan pink salt. The nutrition panel lists 92g of salt per 100g of the finished product. These are different label measurements. Pranasalt is not low in salt; use it in place of some of the salt and spices you would otherwise add.

What makes the blend different?+

The recipe combines Himalayan pink salt and six spices in a fixed ratio. It comes in individually sealed sachets of roughly 1g, so you can take a measured portion with you.

Which allergens does it contain?+

Pranasalt contains mustard, wheat flour (in the asafoetida) and sesame. Check the allergen page before ordering. If you need more information about an allergy, email hello@pranasalt.com.

Is it suitable for vegans?+

Yes. The blend contains no animal-derived ingredients and is suitable for vegans and vegetarians. It is not halal- or kosher-certified.

What if I have specific dietary requirements?+

Check the ingredients, allergens and salt content against your requirements. If you need advice about a medical condition, medication, pregnancy, breastfeeding or a young child, ask your clinician.

How should I store it?+

Store the sachets in a cool, dry place and follow the best-before date printed on the box.

Ordering and subscriptions

Can I buy a box without subscribing?+

Yes. A one-time 150-sachet box costs €79 in the EU or £69 in the UK. You can choose a subscription separately.

How does the monthly subscription work?+

You receive a 150-sachet box each month for €69 in the EU or £59 in the UK. The plan renews monthly until you cancel.

How does the three-month plan work?+

You pay €177 in the EU or £147 in the UK every three months, covering three monthly boxes. That works out at €59 or £49 per month. The plan renews automatically every three months until you cancel.

Can I cancel, pause or skip?+

Yes. Manage your subscription through your account or email hello@pranasalt.com from the address you used to order. Make changes before the next renewal is charged. See How the Subscription Works and the Terms of Service for details.

When is my next shipment?+

Monthly deliveries follow your subscription schedule. Check your account for the next shipment date, or email hello@pranasalt.com for help.

Delivery, returns and payment

Where do you ship?+

We deliver to Great Britain and all 27 EU countries. Northern Ireland is not served. Free shipping on orders over £35 in the UK and €35 in the EU. See the Shipping Policy for details.

How long does delivery take?+

Typical delivery times are 1-3 business days in the Netherlands, 3-7 in the rest of the EU and 3-5 in Great Britain. Orders are normally dispatched within 1-3 business days. You will receive tracking by email. See the Shipping Policy for the full details.

What if I don't like the taste?+

Every box has a 30-day taste-it guarantee. Email hello@pranasalt.com with your order number within 30 days of delivery to request a refund, whether the box is opened or not. The guarantee is subject to the reasonable-discretion and anti-abuse terms in our Refund Policy. Your statutory rights are unaffected.

What if my parcel is damaged or lost?+

Email hello@pranasalt.com with your order number and a photo of any damage if you can. We will help arrange a replacement or refund. See the Refund Policy for details.

Which payment methods can I use?+

The available payment methods are shown at checkout. They may vary by country and order type.

Which currency will I pay in?+

Prices are shown in euros for EU delivery markets and pounds for the UK, including applicable VAT. Check your selected market and the checkout total before paying.

What does a sachet cost?+

The one-time 150-sachet box costs €79 in the EU or £69 in the UK, about €0.53 or 46p per sachet. The monthly plan costs €69 or £59, about €0.46 or 39p per sachet.