Shipping Policy

1. Where we ship

PranaSalt B.V. ships UK orders from a fulfilment centre inside the United Kingdom, and EU orders from the Netherlands. We ship to:

• Netherlands: standard tracked delivery, 1-3 business days.
• European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden - tracked delivery, 3-7 business days.
• United Kingdom (Great Britain): tracked delivery, typically 3-5 business days (see §6). Northern Ireland is not served at launch.
• United States and Canada: not currently served directly. Direct shipping is planned for 2027.

2. Shipping cost

Shipping is free on any order over £20 / €20 - which covers every 150-sachet box and every subscription. A single 10-sachet Friends & Family pack is £4 / €4 to ship; add a second pack (or any box) and shipping is free.

The same threshold applies across every destination we serve. The shipping cost, if any, is shown at checkout before you pay.

3. Order processing

Orders are processed Monday-Friday, excluding public holidays, and are typically dispatched within 1-3 business days.

4. Carriers and tracking

We use established postal and parcel carriers (Evri in the United Kingdom; PostNL, DPD or DHL in the EU, depending on destination). You will receive a tracking number by email when your order ships.

4a. Risk and title

Risk of loss or damage passes to you only when you (or a third party indicated by you, other than the carrier) take physical possession of the goods (Article 7:11 of the Dutch Civil Code). Until then, any loss or damage in transit is our responsibility - see §7 below for the claims procedure.

5. Delivery times

Estimated delivery times are typical, not guaranteed - they may be affected by carrier delays, customs, or factors outside our control. If your order has not arrived after 10 business days from dispatch, please contact us at hello@pranasalt.com and we will investigate with the carrier.

5a. Maximum delivery time and right to terminate for non-delivery

Unless we have expressly agreed a different delivery date with you, we will deliver the goods without undue delay and in any event no later than 30 days from the day after the contract is concluded (Article 7:9 of the Dutch Civil Code). If we fail to deliver within that period, you may give us an additional reasonable period appropriate to the circumstances; if we still fail to deliver within that additional period, you are entitled to terminate the contract and we will refund all sums paid without undue delay (Article 6:265 BW).

6. Customs and duties

EU shipments: no customs duties (single market). EU VAT is charged at the rate applicable in your country of delivery and remitted by us through the EU One-Stop Shop (OSS) - the price displayed at checkout is the final price, with no further tax or duty payable on delivery.

UK shipments: your order ships from within the United Kingdom, so it is a domestic delivery - there are no customs checks, import VAT or duties to pay. The price you pay at checkout is final, with nothing further payable on delivery.

7. Lost or damaged shipments

If your shipment is lost in transit or arrives damaged, see our Refund & Returns Policy - we will replace or refund at no cost to you.

8. Address accuracy

Please ensure your delivery address is correct at checkout. If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange re-delivery; the cost of re-shipment will be charged to you.

9. Contact

PranaSalt B.V.

Herengracht 584, 1017 CJ Amsterdam, the Netherlands

Email: hello@pranasalt.com

KVK: 42016445 | BTW: NL869305736B01